Hospitality & Luxury, We need to rethink!

In the Hospitality Industry the main goal is guests’ ultimate satisfaction, their expectation to receive it and our way of delivering it! So have we gone off track, trying to correct the situation with discounts, clever and catchy promotions and wasting marketing money? It’s time to reconsider what makes a memorable experience, as guests are becoming more discerning, more experienced, more aware and no longer swayed by our claims of value, and therefore they are becoming more demanding?


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